Emotional Intelligence Holds The Keys To Success
Did you know that emotional intelligence (EQ) is more important than IQ in determining your success? That’s right – all the Ivy League degrees in the world are no match for being able to understand our emotions and the emotions of others.
Consider the findings of three different studies cited in Core Coaching’s ROI Statistics for Investments in Soft Skills. The first study followed 450 boys from a small town in Massachusetts. Two thirds of the boys lived in welfare families and one third had IQ scores below 90. After 40 years, it was found that IQ had almost nothing to do with their success in life; instead, EQ predicted their success.
The second study focuses on management; specifically, how emotional intelligence affected management performance (on three continents!). Findings concluded that 74 percent of successful managers had high levels of emotional intelligence, compared to 24 percent of those deemed unsuccessful. The third study looked at PepsiCo and found that company units headed by managers with excellent EQ skills outperformed yearly revenue targets by 15 to 20 percent.
At its most basic, EQ is the ability to perceive, control and evaluate emotions. While EQ comes naturally to some people, it is possible to improve our EQ. All it takes is awareness and practice.
For ideas on how to improve our EQ, I turned to experts Peter Salovey and John D. Mayer, who have studied it since 1990. They have identified four different factors of EQ, which are listed below. I have added tips on how to improve your EQ as it relates to those factors:
- Perceiving Emotions: Pay attention to tone of voice and nonverbal signals like body language and facial expressions.
- Reasoning With Emotions: Because we respond emotionally to things that grab our attention, use your emotions to promote thinking and prioritize what you pay attention and react to.
- Understanding Emotions: Interpret the cause of an emotion and what it might mean, but don’t assume anything. For example, if a client is angry, it could be that they are not happy with your work, but it could also mean they just got a speeding ticket or had a fight with their spouse.
- Managing Emotions: This is key to EQ. Take a breath, regulate your emotions, and respond appropriately. It is also important to respond to the emotions of others.
How do you work to improve your EQ? If you would like more ideas on growing and expanding your EQ contact us at Winning Ways!
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