The 6 Steps of Good Listening

You have one mouth and two ears, yet it is far more likely that you have excellent public speaking skills and, well, listening skills that are lacking a bit.  If you find yourself asking others to repeat themselves, missing deadlines or information, or forgetting important events, the following 6 ways to practice good listening can help:

 

Focus

Stop what you are doing and ignore your computer, smartphone, paperwork, or the task at hand to focus on the person speaking to you.  You may be surprised at how effective your conversations become, saving you time and frustration down the road.

Stop talking

Wait for the other person to stop talking before you pipe up with a comment or question.  Frequent interruptions can drag out a conversation and muffle important information.

Be open minded

Don’t make a decision until you listen to everything the other person has to say.  By staying open minded, you will better understand the issue, develop rapport and trust, and earn a reputation for being fair and non-judgmental.

Read between the lines

People speak with emotion.  Pay attention to pitch, intonation, hesitation, and speed of delivery, which will help you read between the lines and understand their true feelings about the subject at hand.

Listen and boost your memory

Better listening will actually help you improve your memory. As you listen, keep track of the highlights of what the other person is saying, and repeat that information back on occasion.  Be careful to not be “reloading” (figuring out how you will respond while they are still talking) when the person is talking to you.  Listen.  This exercise will also confirm the accuracy of what you are hearing and what is really being said.

Nonverbal communication is key

Did you know that body language comprises 55% of communication and tone of voice counts for 38%, while words only make up 7%?  If what you are saying verbally doesn’t match what you are saying nonverbally, your message could get lost.

Listening: The Real Language of Love

With our busy lives, it is far too easy – both at home and at work – to talk more than we listen – and when we do listen, we only half pay attention to what is being said.  Instead, we multi-task constantly, cramming as much as we can into every moment, and we end up hearing without listening.

 

To develop and maintain relationships, it is imperative to listen more than we talk.  This month, practice being present in the moment.  Look at the person speaking – focus on their voice and look them in the eye if possible.  You will find yourself absorbing exactly what is being said, increasing productivity and reducing misunderstandings and arguments.

 

At work:

During meetings, stop shuffling papers, doodling, and checking your smartphone.

When a colleague stops by your office, turn away from your computer monitor and put your smartphone down so it isn’t in your hands.

While on a phone call, hide email, Twitter, and Facebook. And put that smartphone down.

 

At home:

Stop doing the dishes and turn around to face your spouse or kids.

Look up from reading or paying bills when someone asks you a question.

At dinner, everyone needs to keep their smartphones in another room – no exceptions.

 

Did you know that February 5th-11th is International Coaching Week?

Is this the year for you to find a coach?

 http://www.coachfederation.org/coachingweek/

Contact us to learn more!

Put me in coach!

I’m aware of the Final Four, the Super Bowl and the Masters but I do not live and die for them.  I do have a tremendous appreciation for the athletes and coaches that lead their teams to the final competitions each year though.

The need for a good coach can be applied to any organization. Coaching is a lifelong need and even top athletes, as well as top leaders, need a good coach. Even the brightest of star athletes have coaches. I know this because it was big news last year when Tiger Wood’s coach, Hank Haney, infamously quit coaching Tiger via text message. And the most successful CEOs, from the largest business or organization to the smallest all have coaches. Some of these relationships are formal, some are informal. Coaches look at where we currently are in our business or organizations and where we want to go. Then they help us build a path to get there. There’s no way for any of us — no matter how smart we are — to know absolutely everything about every aspect of our business. Coaches can help us see the big picture, and help fill those gaps in our knowledge. If you’re not an expert in Human Resources, or Accounting and Finance, or Sales, or Marketing, there’s someone out there who can help you. And there’s no shame in admitting that you can’t possibly learn it all. Our world is too complex and the best leaders are the ones smart enough to know they need to surround themselves with the best advisors.

How do you find a coach? Just like you’d find any other service provider. Ask your colleagues and other business leaders for referrals. Check the internet for business coaches in your area. Interview prospective candidates. Ask probing questions to learn more about their leadership style, skills, areas of specialization, experience, successes (and failures!), as well as what they expect from a coaching relationship. Check their references, both the ones they provide, and the ones they may not but that you can discern from their conversation. Try them out for awhile, then measure how the new relationship is working. If not, don’t be afraid to look elsewhere. But the first step is admitting that having a coach just might pump new life into you’re your team and organization.

Join the discussion! How has a coach changed your business for the better (or the worse)? What advice would you pass on to another business leader when it comes to finding or using a coach?

Are you really prepared?

As I sit and watch – horrified — at the videos streaming from Japan and the heartache that has come from their trifecta of disasters, I’m frankly amazed that anyone could have survived.

But throughout the immense coverage of the cascading disasters, small glimmers of hope appear. Tokyo is returning to normal. Industrial giants like Toyota and Nissan are back at work. Power is being restored to the Fukushima nuclear plants in an effort to avoid a catastrophic meltdown. Millions survived the massive earthquake, which could have killed millions in another country.

Credit for lives saved, and much of this progress — a little more than a week since the historic magnitude 9.0 earthquake struck off Japan’s coast — goes to advance planning. For all of recorded history, Japan has suffered through numerous earthquakes. For decades, the Japanese government has made extensive plans to increase their nation’s resiliency to these unpredictable, but expected, natural events. Japan invested in science, engineering and building codes to make their buildings stronger. They invested in emergency response plans to ensure their first responders and military were equipped to deal with such an earthquake as quickly as possible. Granted, the triad of catastrophes overwhelmed their planning and best efforts in some areas, but in many respects, they were successful, and Japan remains today one of the most powerful nations on the planet.

What does your plan look like? It doesn’t matter if your crisis is large or small – making you and/or your organization more resilient and better able to cope with a disaster of any magnitude – even if everything doesn’t go perfectly – will ensure that you can recover and get back to work much more quickly. Planning for a crisis requires thinking about what’s the worst that could happen and then developing a plan to minimize the chances of it happening, or minimizing the effects if it does happen.

Japan, no doubt, is doing a lot of planning right now about rebuilding the devastated regions of their country. They’ll look at short-term and long-term goals, how they want to live and what is important to them.

What about your business and life?  Do you have a strategic plan in place for where you want to be by year’s end?  Take time to write out your goals for the year for your business and for yourself.  Make a plan to attain the goals.  If this is something you have been planning to do and you haven’t made the time to do it yet then get help.  You will accomplish more with a plan.  Your business will thrive with a plan in place.  Whether your year is ahead or behind right now in the first quarter you can be even further ahead with a plan in place.

Plan for the future and you will be prepared for the unexpected.  There’s an old adage – if you don’t know where you’re going, any road will take you there. Take the time now to plan where you are going and how to avoid or minimize those inevitable bumps along the way.

Tips to improve your productivity and help your team more efficiently too!

1) Treat everyone the same-   It is human nature to be drawn to certain personalities more than others, but as a leader, you need to treat all in your team equally.  Try to avoid going to the same person for advice or to share a laugh.  Make yourself available to all of your team.  You do not want to be accused of playing favorites.  You handpicked each member of your team to work with you to make a better business.  Working all together as a team will build loyalty and will help you gain the trust of your team.

2) Give Back to the Community- Remember that your business is bigger than the four walls of your building.  Each of us has a responsibility to our community as a whole and you should foster that within your business.  Pick an organization to support..not only through monetary means but find something you can go and do as a team.  Walk in the Avon breast cancer walk to support a team member or organize a bake sale this May to raise money for pediatric cancer through www.cookiesforkidscancer.org .  The ideas are limitless but pick something that is important to you and your team.  A team member who values social causes will be motivated to lead this initiative too and you will be using team member’s strengths!

3)  Be There!  Above all BE THERE.  To make all of these tips successful, you need to be present to your team.  When a team member talks to you stop emailing, texting, or whatever and look at them.  Be in the moment.  Be there to make a difference in the lives of your team and you will be building leaders for the future!

Next:  Tips on strategic planning.  Please give us a call at Winning Ways if we can help you and your organization.

More Leadership Resolutions for 2011!

Last week you read about doing an leadership audit, keeping current with your reading, and challenging your team.  Remember to give us a call if we can help in anyway.

1) Don’t Give Up on Change! Like so many diet resolutions I make year after year, too quickly our New Year’s resolutions are gone by the time the Super Bowl Party rolls around. Make it a point to revisit your resolutions at least once a month and see how you’re doing. Add it into your Outlook calendar if that helps remind you. Just because you haven’t done as well one month doesn’t mean the whole year is wasted. Start again or pick up where you left off.

2) Stop it! Find at least two things that you’re doing today that waste your time, energy, effort or money and actually stop doing them. None of us operate at 100-percent efficiency, but the more “less-than-critical” activities we can shave from our day, the better. Keep a diary of your daily activities for one week. What’s extraneous to your success? What’s nice to do, but isn’t getting you anywhere? What can you cut without it coming back to bite you? Then cut it!

3) Make em Laugh!  We have all heard that laughter is the best medicine.  Humor can go a long way in easing tensions and breaking the ice.  If you and your team are more relaxed, the work will flow easier and you will have happier people in your office.  Make sure the office does not turn into a comedy club with keeping the air lighter will benefit you big in the end!

4) Have a “What if” Session- Invite your team or break your team up into groups and have a lunch together to consider the possibilities of the future.  Be open to all of the ideas that are brought forward.  Your next big idea may be developed over a turkey club!  Letting your team in on helping direct the business into the future will create unity and they will feel ownership in the business as well.

Stay tuned next week for the final set of resolutions

Top Leadership Resolutions for 2011

With the New Year upon us, it is time to look back and see what went well in 2010 and make it better. It is also time to look and see what did not work so well and change it. You as a leader, have both an awesome responsibility, but also a terrific opportunity, to lead your team to excellence in 2011.

1) Do a Leadership Audit. Ask your employees and colleagues and even competitors: What makes a great leader? Look at top-performing companies. Why is Facebook’s Mark Zuckerberg Time Magazine Person of the Year? Why is Facebook worth more than most other US companies? Now look at yourself. What things can you change to make yourself a stronger leader?

2) Read something. Get out of your own safety zone and read something that will challenge your thinking. Great leaders are always seeking out new ideas. Try (former Indianapolis Colts Coach) Tony Dungy’s The Mentor Leader, where he details his seven-step plan to help his players be better. Or you might consider Stephen Denning’s The Leader’s Guide to Radical Management: Reinventing the Workplace for the 21st Century. Denning principles simultaneously inspire high productivity, continuous innovation, deep job satisfaction and client delight. Denning puts forward a fundamentally different approach to management, with seven interlocking principles of continuous innovation: focusing the entire organization on delighting clients; working in self-organizing teams; operating in client-driven iterations; delivering value to clients with each iteration; fostering radical transparency; nurturing continuous self-improvement and communicating interactively.

3) Challenge Your Team. Offer — and pay for — a class on leadership for all of your managers, or even all of your employees. Too often, we choose the best do-er to become our next manager. But management and leadership are vastly different skills from those of a salesperson or a technical staff member. Sometimes we do a good job of preparing our managers and staff to be leaders, but most times we don’t. Take the initiative this year to give your employees the tools to be successful too. Click on Workshops (above menu) for more ideas on classes offered locally).

Stay tuned for more resolutions next week!